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7 Medical Systems is a leading, nation-wide provider of on-demand software, technology and IT services to the healthcare industry. 7 Medical delivers a unique blend of hands-on clinical and technical expertise to enable healthcare organizations that do not have the capital, time, technical know-how or wherewithal to deploy cost-effective, productivity-enhancing technology services for critical business applications.

We are seeking talented individuals to join our team. Please review our list of job opportunities.

Current Job Listings:

Product Manager, Microsoft Dynamics CRM

Department: Product Development

Reports to: Director of Product Development

7 Medical Systems®, LLC is a leading provider of on-demand digital imaging (RIS, PACS, teleradiology), population health management, medical device and asset management, integration, and 360-degree patient-centric solutions for ACO’s, inpatient, outpatient, telehealth, medical device and pre/post-acute care settings. Its flagship X-HIS® platform delivers value-based results and enables business intelligence, real-time dashboards, and workflow automation. Sophisticated business process management and intelligent rules achieve efficiency, cost reduction and improved patient outcomes. Founded in 2005 and headquartered in Minneapolis, Minnesota, the company successfully completed independent audits for SSAE 16 Type II and HIPAA compliance, and maintains its FDA 21 CFR Part 11 compliance.

Description:

Functions as an expert in the development of assigned product and services related to health information technology by performing the following duties:

  • Perform product development relative to health information technology services primarily focused on X-HIS, Imaging, Migration, and Integration.
  • Research and develop solutions and scaling options for projects to upper management including cost, timeframes, and risk.
  • Manages technical, functional, and operational delivery / support aspects of all related partner, customer, and vendor relations relative to assigned product areas
  • Applies understanding of business operations and priorities to identify opportunities to apply HIT solutions to improve business outcomes. Defines benchmarks for scaling infrastructure and support operations.
  • Supports additions, deletions, and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership and according to change management policies and procedures.
  • Anticipates future needs, identifies proactive solutions to satisfy customer and partner needs.
  • Maintains regular communication status of strategic projects.

Complies the company’s efforts to satisfy SAE16 compliance.

Experience:

  • Bachelor’s degree required, Masters preferred.
  • Expert in Microsoft Dynamics CRM.
  • 7 years previous related experience and/or training.
  • Product development experience taking product/service from idea to launch to delivery to support
  • Experience with project management, consulting, research, and software development.
  • Experience in healthcare, technology or related fields a plus.

Job Requirements:

  • Perform all functions as listed under description section
  • Perform other duties as assigned by management, including special projects
  • Some travel is required
  • Excellent written and oral communication skills
  • Ability to work in unsupervised in a growing, fast paced, team-oriented, professional environment
  • Adherence to all company policies and procedures
  • Regular attendance and punctuality is expected of all employees
  • Required use of Microsoft CRM (sales, service, support, projects, communication, etc.) and Office products is mandatory with high expectations.

Respond to this opportunity.

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Medical Billing Specialist

Department: Revenue Cycle Management (RCM)

Reports to: Director, Revenue Cycle Management Services

7 Medical Systems®, LLC is a leading, nation-wide provider of on-demand PACS, teleradiology, EMR and computing solutions for healthcare. The Minneapolis-based company delivers reliable, affordable solutions to critical access hospitals, imaging centers, radiology groups and ambulatory clinics. Rather than investing capital to own and manage servers, hardware, software and IT resources in-house, healthcare facilities outsource these critical functions to 7 Medical. They trade in hefty capital expenses for more affordable monthly usage fees—paying only for what they use. 7 Medical’s clinical project managers enable facilities to efficiently automate workflows and integrate disparate systems to ensure successful integration, implementation and training. On-demand services are available anytime, anywhere with 24/7 service and support and built-in disaster recovery and HIPAA compliance.  7 Medical is an Equal Employment Opportunity Employer.

Description:

The Medical Billing Specialist is responsible for patient registration, insurance processing, receipt posting, account follow up, appeals, patient collections, data/charge entry, and other medical billing duties. This role may be responsible for supporting day to day RCM departmental and employee supervision, training and other duties as assigned.

  • Insurance Processing
    • Process assigned primary claims daily
    • Submit secondary claims as needed
  • Payment Posting
    • Enter all payments and adjustments
    • Research and correct any denied services
    • Review for correct payments and verify with the business office manager if incorrect reimbursement is suspected.
    • Maintain all paperwork necessary to balance at the end of the day
    • Prepare deposit books
    • Balance deposits daily
    • Review for patterns of non-payment by insurance companies.
    • Contact patients for missing information and/or help getting their accounts paid by the insurance company
    • Document all account follow-up activities.
    • Refer accounts to internal collections module when necessary.
  • Account Follow-up
    • Review all assigned accounts for non-payment according to Credit Policy and Procedure. Resolve any unpaid balances.
  • Administrative duties
    • File all batches in appropriate electronic files
    • Document all batches in daily log (AR spreadsheet)
  • Patient Collections
    • Review assigned patient accounts for payment delinquency.
    • Research all delinquent accounts using Credit and Collection Policy and Procedures to determine cause, refilling insurance as necessary.
    • Contact patients to secure immediate payment or set up payment plan.
    • Review ageing reports for patterns of non-payment. Make recommendations to management on correction of any problems.
    • Work toward department ageing goals.
    • Document all collection activities regarding accounts
    • Prepare accounts for outside collection agency when necessary.
    • Recommend hardship cases for charitable writeoffs.
  • Data Entry
    • Reviews and verifies insurance
    • Patient registration
      • Insurance setup
      • Demographic setup
      • Charge entry
    • Receipt entry
      • Enter all receipts daily
      • Maintain all paperwork necessary to balance
      • Track and balance all ACH deposits and manual deposits
      • Notify coder/clinic of any charging errors or omissions.
      • If continued problem, notify Business Office Director.
  • Customer Service
    • Answer all customer questions in a professional and friendly manner.
    • Research any problems and contact patient within 24 hours with an answer or a time that you will have an answer.
    • Contact insurance companies as necessary to resolve problems.
    • Document all activities related to problem solving accounts
    • Refer customer to collections if patient is delinquent on the account.
  • Administrative Duties
    • File all batches in appropriate files, making sure they are well marked
    • Mark all batches in daily log (AR spreadsheet)
    • Open and sort mail. Pass along to designated person.

Experience:

  • Two years’ experience in a health care medical billing account representative or business office capacity with related job duties and responsibilities
  • Other formal education or training on a practice management system using patient accounting
  • Experience reading and interpreting and entering insurance EOBs
  • Knowledge of third party payer requirements
  • Knowledge of medical billing software
  • CPT and ICD10 coding experience including use of modifiers and HCPCS codes
  • Basic knowledge of collection laws, rules and regulations
  • Basic accounting skills
  • Working knowledge of PCs and Microsoft office applications

 

Job Requirements:

  • Problem solving skills, organizational skills and the ability to perform multiple tasks simultaneously
  • Forward thinking focus on process improvement
  • Data entry skills with minimum errors
  • Customer service skills and the ability to project a professional, caring image to our patients while maintaining confidentiality
  • Demonstrated ability in attention to detail
  • Effective oral and written communications
  • Ability to work in a team atmosphere
  • An effective, friendly, professional attitude
  • Discipline to document activities and record keeping skills internally and with customers
  • Regular attendance and punctuality is expected of all employees

Respond to this opportunity.

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Service Manager

Department: Service & Support

Reports to: Director of Service

7 Medical Systems®, LLC is a leading provider of on-demand digital imaging (RIS, PACS, teleradiology), population health management, medical device and asset management, integration, and 360-degree patient-centric solutions for ACO’s, inpatient, outpatient, telehealth, medical device and pre/post-acute care settings. Its flagship X-HIS® platform delivers value-based results and enables business intelligence, real-time dashboards, and workflow automation. Sophisticated business process management and intelligent rules achieve efficiency, cost reduction and improved patient outcomes. Founded in 2005 and headquartered in Minneapolis, Minnesota, the company successfully completed independent audits for SSAE 16 Type II and HIPAA compliance, and maintains its FDA 21 CFR Part 11 compliance.

Description:
The Service Manager is responsible for managing the Service and Support department for 7 Medical’s cloud-based solutions, ensuring post-implementation service and support to maintain the highest level of customer satisfaction by leading a team of support representatives and engineers. Responsible for ensuring the logging, tracking, resolving and closing of service requests and supporting or facilitating any other customer inquiries.

  • Ensures the smooth and successful functioning of the company’s 24/7 call center and data center operations, including staffing and managing the after-hours on-call schedule.
  • Manages workload, schedules and activities of Level 1, 2 and 3 support, engineering, and helpdesk staff.
  • Defines and enforces policies and procedures for handling inbound customer service requests, including appropriate escalation procedures.
  • Trains service and support personnel in policy and procedures; maintains accurate and up-to-date policy and procedure manuals and documentation.
  • Ensures efficient and effective logging, tracking, resolving and closing of service requests in the CRM system in response to service calls and inquiries.
  • Provides guidance, supervision and assistance to staff in resolving complex customer hardware, software and applications issues.
  • Interfaces with other departments (i.e., product development, sales, administration) to investigate and resolve service issues and complaints.
  • Specifies, procures and installs computing hardware and software in response to customer requests.
  • Creates and disseminates of troubleshooting tips, user guides, and FAQs for end users.
  • Schedules service notifications to customers and maintains service communications templates.
  • Performs quarterly follow up with customers.
  • Tracks and analyzes trends in (CRM) service requests and generates performance metrics reports.
  • Designs new processes and procedures to improve first-call-resolution metrics.
  • Assesses need for any system reconfigurations (minor or significant) based on service request trends and make recommendations.
  • Reviews and assesses client service levels and customer satisfaction using CRM and survey data; reports findings to management and makes recommendations for improvement.
  • Assists and oversees systems and technology updates, upgrades and maintenance for internal and external customer deployments.
  • Supervise employees, including setting goals, monitoring progress and doing annual performance evaluations.
  • Reviews departmental data logged in CRM to ensure accuracy and facilitates the monthly billing cycle; reviews customer invoices and works with accounting to resolve billing errors.
  • Works with Product Development and Implementation teams to evaluate the impact of new product/service features and incorporates appropriate changes to service policies and procedures.
  • Takes initiative in identifying and recommending strategies and tactics for service improvement.
  • Keeps the Director of Service and executive management team informed of overall departmental performance, key issues and escalations.

Experience:

  • Experience managing helpdesk or cell center operations and supervising technical support representatives
  • Demonstrated experience in creating customer service best-practice policies, process and procedures
  • Experience with customer support for a cloud service provider (software-as-a-service environment)
  • Excellent communication (verbal and written) and interpersonal skills
  • Previous healthcare or healthcare IT environment highly preferred
  • Previous experience with Microsoft Dynamics CRM highly preferred

Job Requirements:

  • Bachelor’s Degree or Associate in Business Administration with a concentration in Information Technology (IT) or equivalent business experience
  • 5+ years of experience in an IT helpdesk or call center environment
  • Experience with helpdesk, Active Directory, Group Policy Objects, SQL, HyperV, Citrix XenApp 6.5 & 7.6, Routers, Switches, Firewalls, and Wireless technologies is desirable
  • Thorough understanding of Internet Explorer, Microsoft Windows Operating Systems, Microsoft Dynamics CRM and Microsoft Office applications
  • Demonstrated ability to communicate clearly and concisely with senior management and clients, verbally and in writing
  • Ability to handle high-pressure, urgent situations calmly and with professionalism
  • Ability to prioritize, multitask and delegate
  • Demonstrated business analysis skills
  • Demonstrated project management skills
  • Familiarity with IT client service models and project management tools and practices
  • Experience documenting business process flow and implementing changes as necessary

Respond to this opportunity.

SUBMIT YOUR RESUME

Level 1 Help Desk Support Analyst

Department: Service and Support

Reports to: Support Manager

7 Medical Systems, LLC is a leading, nation-wide provider of on-demand PACS, teleradiology, EMR and computing solutions for healthcare. The Minneapolis-based company delivers reliable, affordable solutions to critical access hospitals, imaging centers, radiology groups and ambulatory clinics. Rather than investing capital to own and manage servers, hardware, software and IT resources in-house, healthcare facilities outsource these critical functions to 7 Medical. They trade in hefty capital expenses for more affordable monthly usage fees—paying only for what they use. 7 Medical’s clinical project managers enable facilities to efficiently automate workflows and integrate disparate systems to ensure successful integration, implementation and training. On-demand services are available anytime, anywhere with 24/7 service and support and built-in disaster recovery and HIPAA compliance. 7 Medical is an Equal Employment Opportunity Employer.

Description:

  • Handle customer support calls from users of web-based, clinical applications (users include doctors, nurses, administrators, and customer technologists)
  • Work hours are 7:00 AM – 4:00 PM and be a part of an 24/7 on-call rotation (hours may very)
  • Level one desktop and network support
  • Communicate, triage, document user issues and resolve customer concerns
  • Communicate with customer to clarify concerns and set appropriate expectations for problem resolution
  • Train clients as needed
  • Participate in internal feedback sessions to explain the user experience to various areas of the company
  • Complete regular reports summarizing support activities
  • Answer technical support lines during non-business hours as scheduled
  • Assists with execution of application upgrades, fixes, special projects and migrations
  • Assist in other application server builds and maintenance
  • Assist with integration engine error management

Experience:

  • Minimum one year of experience handling technical support inquiries for external customers, help desk support, and /or tier 1, tier 2 support levels
  • Experience configuring and troubleshooting web-based applications and hosted environments
  • Thorough understanding of Internet Explorer (version 6.5 and higher), Microsoft Windows XP, Windows 7 and Microsoft Office applications
  • Help desk triage
  • Experience working in a Medical environment a plus
  • Experience with help desk, Active Directory, backups, Exchange, SQL, routers, switches, firewalls, and wireless technologies is desirable

Job Requirements:

  • Technical aptitude and the ability to learn quickly and manage multiple priorities in a fast-paced environment
  • Passionate about putting the highest degree of customer satisfaction first
  • Superior problem solving skills and a unique combination of customer service, communication and technical abilities
  • Excellent communication skills, a positive phone presence, writing skills that clearly and effectively communicate with others
  • Excellent teamwork skills
  • An effective, friendly, professional attitude
  • Discipline to document activities and record keeping skills internally and with customers
  • Quickly achieves required levels of performance on customer service quality, call quantity, knowledge, case handling effectiveness, time management, procedure adherence, and attendance
  • Maintain healthcare privacy and security compliance
  • Regular attendance and punctuality is expected of all employees

Respond to this opportunity.

SUBMIT YOUR RESUME

 

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