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7 Medical Systems is a leading, nation-wide provider of on-demand software, technology and IT services to the healthcare industry. 7 Medical delivers a unique blend of hands-on clinical and technical expertise to enable healthcare organizations that do not have the capital, time, technical know-how or wherewithal to deploy cost-effective, productivity-enhancing technology services for critical business applications.

We are seeking talented individuals to join our team. Please review our list of job opportunities.

Current Job Listings:

Service Manager

Department: Service & Support

Reports to: Director of Service

7 Medical Systems®, LLC is a leading provider of on-demand digital imaging (RIS, PACS, teleradiology), population health management, medical device and asset management, integration, and 360-degree patient-centric solutions for ACO’s, inpatient, outpatient, telehealth, medical device and pre/post-acute care settings. Its flagship X-HIS® platform delivers value-based results and enables business intelligence, real-time dashboards, and workflow automation. Sophisticated business process management and intelligent rules achieve efficiency, cost reduction and improved patient outcomes. Founded in 2005 and headquartered in Minneapolis, Minnesota, the company successfully completed independent audits for SSAE 16 Type II and HIPAA compliance, and maintains its FDA 21 CFR Part 11 compliance.

Description:
The Service Manager is responsible for managing the Service and Support department for 7 Medical’s cloud-based solutions, ensuring post-implementation service and support to maintain the highest level of customer satisfaction by leading a team of support representatives and engineers. Responsible for ensuring the logging, tracking, resolving and closing of service requests and supporting or facilitating any other customer inquiries.

  • Ensures the smooth and successful functioning of the company’s 24/7 call center and data center operations, including staffing and managing the after-hours on-call schedule.
  • Manages workload, schedules and activities of Level 1, 2 and 3 support, engineering, and helpdesk staff.
  • Defines and enforces policies and procedures for handling inbound customer service requests, including appropriate escalation procedures.
  • Trains service and support personnel in policy and procedures; maintains accurate and up-to-date policy and procedure manuals and documentation.
  • Ensures efficient and effective logging, tracking, resolving and closing of service requests in the CRM system in response to service calls and inquiries.
  • Provides guidance, supervision and assistance to staff in resolving complex customer hardware, software and applications issues.
  • Interfaces with other departments (i.e., product development, sales, administration) to investigate and resolve service issues and complaints.
  • Specifies, procures and installs computing hardware and software in response to customer requests.
  • Creates and disseminates of troubleshooting tips, user guides, and FAQs for end users.
  • Schedules service notifications to customers and maintains service communications templates.
  • Performs quarterly follow up with customers.
  • Tracks and analyzes trends in (CRM) service requests and generates performance metrics reports.
  • Designs new processes and procedures to improve first-call-resolution metrics.
  • Assesses need for any system reconfigurations (minor or significant) based on service request trends and make recommendations.
  • Reviews and assesses client service levels and customer satisfaction using CRM and survey data; reports findings to management and makes recommendations for improvement.
  • Assists and oversees systems and technology updates, upgrades and maintenance for internal and external customer deployments.
  • Supervise employees, including setting goals, monitoring progress and doing annual performance evaluations.
  • Reviews departmental data logged in CRM to ensure accuracy and facilitates the monthly billing cycle; reviews customer invoices and works with accounting to resolve billing errors.
  • Works with Product Development and Implementation teams to evaluate the impact of new product/service features and incorporates appropriate changes to service policies and procedures.
  • Takes initiative in identifying and recommending strategies and tactics for service improvement.
  • Keeps the Director of Service and executive management team informed of overall departmental performance, key issues and escalations.

Experience:

  • Experience managing helpdesk or cell center operations and supervising technical support representatives
  • Demonstrated experience in creating customer service best-practice policies, process and procedures
  • Experience with customer support for a cloud service provider (software-as-a-service environment)
  • Excellent communication (verbal and written) and interpersonal skills
  • Previous healthcare or healthcare IT environment highly preferred
  • Previous experience with Microsoft Dynamics CRM highly preferred

Job Requirements:

  • Bachelor’s Degree or Associate in Business Administration with a concentration in Information Technology (IT) or equivalent business experience
  • 5+ years of experience in an IT helpdesk or call center environment
  • Experience with helpdesk, Active Directory, Group Policy Objects, SQL, HyperV, Citrix XenApp 6.5 & 7.6, Routers, Switches, Firewalls, and Wireless technologies is desirable
  • Thorough understanding of Internet Explorer, Microsoft Windows Operating Systems, Microsoft Dynamics CRM and Microsoft Office applications
  • Demonstrated ability to communicate clearly and concisely with senior management and clients, verbally and in writing
  • Ability to handle high-pressure, urgent situations calmly and with professionalism
  • Ability to prioritize, multitask and delegate
  • Demonstrated business analysis skills
  • Demonstrated project management skills
  • Familiarity with IT client service models and project management tools and practices
  • Experience documenting business process flow and implementing changes as necessary

Respond to this opportunity.

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Help Desk Support Analyst, Second Shift

Department: Service and Support

Reports to: Support Manager

7 Medical Systems, LLC is a leading, nation-wide provider of on-demand PACS, teleradiology, EMR and computing solutions for healthcare. The Minneapolis-based company delivers reliable, affordable solutions to critical access hospitals, imaging centers, radiology groups and ambulatory clinics. Rather than investing capital to own and manage servers, hardware, software and IT resources in-house, healthcare facilities outsource these critical functions to 7 Medical. They trade in hefty capital expenses for more affordable monthly usage fees—paying only for what they use. 7 Medical’s clinical project managers enable facilities to efficiently automate workflows and integrate disparate systems to ensure successful integration, implementation and training. On-demand services are available anytime, anywhere with 24/7 service and support and built-in disaster recovery and HIPAA compliance. 7 Medical is an Equal Employment Opportunity Employer.

Description:

  • Handle customer support calls from users of web-based, clinical applications (users include doctors, nurses, administrators, and customer technologists)
  • Work hours are 2:00-10:00 PM or 4:00 PM-12:00 AM and be a part of an 24/7 on-call rotation (hours may vary)
  • Level one desktop and network support
  • Communicate, triage, document user issues and resolve customer concerns
  • Communicate with customer to clarify concerns and set appropriate expectations for problem resolution
  • Train clients as needed
  • Participate in internal feedback sessions to explain the user experience to various areas of the company
  • Complete regular reports summarizing support activities
  • Answer technical support lines during non-business hours as scheduled
  • Assists with execution of application upgrades, fixes, special projects and migrations
  • Assist in other application server builds and maintenance
  • Assist with integration engine error management

Experience:

  • Minimum one year of experience handling technical support inquiries for external customers, help desk support, and /or tier 1, tier 2 support levels
  • Experience configuring and troubleshooting web-based applications and hosted environments
  • Thorough understanding of Internet Explorer (version 6.5 and higher), Microsoft Windows XP, Windows 7 and Microsoft Office applications
  • Help desk triage
  • Experience working in a Medical environment a plus
  • Experience with help desk, Active Directory, backups, Exchange, SQL, routers, switches, firewalls, and wireless technologies is desirable

Job Requirements:

  • Technical aptitude and the ability to learn quickly and manage multiple priorities in a fast-paced environment
  • Passionate about putting the highest degree of customer satisfaction first
  • Superior problem solving skills and a unique combination of customer service, communication and technical abilities
  • Excellent communication skills, a positive phone presence, writing skills that clearly and effectively communicate with others
  • Excellent teamwork skills
  • An effective, friendly, professional attitude
  • Discipline to document activities and record keeping skills internally and with customers
  • Quickly achieves required levels of performance on customer service quality, call quantity, knowledge, case handling effectiveness, time management, procedure adherence, and attendance
  • Maintain healthcare privacy and security compliance
  • Regular attendance and punctuality is expected of all employees

Respond to this opportunity.

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Coding Specialist

Department: Revenue Cycle Management (RCM)

Reports to: Director, Revenue Cycle Management Services

7 Medical Systems, LLC is a leading, nation-wide provider of on-demand PACS, teleradiology, EMR and computing solutions for healthcare. The Minneapolis-based company delivers reliable, affordable solutions to critical access hospitals, imaging centers, radiology groups and ambulatory clinics. Rather than investing capital to own and manage servers, hardware, software and IT resources in-house, healthcare facilities outsource these critical functions to 7 Medical. They trade in hefty capital expenses for more affordable monthly usage fees—paying only for what they use. 7 Medical’s clinical project managers enable facilities to efficiently automate workflows and integrate disparate systems to ensure successful integration, implementation and training. On-demand services are available anytime, anywhere with 24/7 service and support and built-in disaster recovery and HIPAA compliance. 7 Medical is an Equal Employment Opportunity Employer.

Description:

The Surgical and Evaluation & Management (E&M) Coding Specialist abstracts clinical information from a variety of operative reports, medical records, charts and documents and facilitates the preparation and processing of daily charge documents; adheres to and enforces departmental policies and procedures (coding and compliance).

  • Codes (CPT, ICD9 and ICD10) all E&M and office procedures from operative reports
  • Reviews office dictation and/or charge tickets (assigned levels by Providers) received from clinics
  • Tracking all encounters to verify that all are coded and charged correctly
  • Works with coding databases
  • Researches and resolves all coding problems with effective and appropriate solutions
  • Keeps up to date on all coding changes and continuing education credits (CEUs) by attending seminars and reviewing subscription newsletters

Experience:

  • CPC or RHIT
  • Two years coding experience and/or education equivalency
  • Coding certification by an accredited school
  • CPT-4, ICD-10, and HCPCS coding
  • Modifier usage
  • Medical terminology and basic human anatomy
  • Third party insurance coding requirements
  • Medical billing software, including data entry requirements
  • Working knowledge of PCs and Microsoft office applications
  • Basic knowledge of collection laws, rules and regulations
  • Knowledge of medical billing software
  • Experience reading and interpreting and entering insurance EOBs
  • Knowledge of third party payer referral requirements
  • Working knowledge of PCs and Microsoft Office applications

Job Requirements:

  • Problem solving skills, organizational skills, and the ability to perform multiple tasks simultaneously
  • Data entry skills with minimum errors
  • Ability to work in a team atmosphere
  • Ability to maintain confidentiality for both patients and co-workers
  • Effective oral and written communications
  • Customer services skills, with an effective, friendly and professional attitude
  • Discipline to document activities and record keeping skills internally and with customers
  • Ability to communicate information effectively to physicians and clinic administrators
  • Ability to understand and interpret insurance laws and regulations
  • Regular attendance and punctuality is expected of all employees

Respond to this opportunity.

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Patient Accounts Clerk

Department: Revenue Cycle Management (RCM)

Reports to: Director, Revenue Cycle Management Services

7 Medical Systems, LLC is a leading, nation-wide provider of on-demand PACS, teleradiology, EMR and computing solutions for healthcare. The Minneapolis-based company delivers reliable, affordable solutions to critical access hospitals, imaging centers, radiology groups and ambulatory clinics. Rather than investing capital to own and manage servers, hardware, software and IT resources in-house, healthcare facilities outsource these critical functions to 7 Medical. They trade in hefty capital expenses for more affordable monthly usage fees—paying only for what they use. 7 Medical’s clinical project managers enable facilities to efficiently automate workflows and integrate disparate systems to ensure successful integration, implementation and training. On-demand services are available anytime, anywhere with 24/7 service and support and built-in disaster recovery and HIPAA compliance. 7 Medical is an Equal Employment Opportunity Employer.

Description:

The Patient Accounts Representative is responsible for processing incoming checks, processing and reviewing insurance claims, posting explanation of benefits, collecting delinquent insurance and patient accounts, and assisting patient with resolving account problems.

Account Follow-up

  • Review all assigned accounts for non-payment according to Credit Policy and Procedure. Resolve any unpaid balances.
  • Review for patterns of non-payment by insurance companies.
  • Contact patients for missing information and/or help getting their accounts paid by the insurance company
  • Document all account follow-up activities.
  • Refer accounts to internal collections module when necessary.

Insurance Processing

  • Process assigned primary claims daily
  • Submit secondary claims as needed

Payment Posting

  • Enter all payments and adjustments
  • Research and correct any denied services
  • Review for correct payments and verify with the business office manager if incorrect reimbursement is suspected.
  • Maintain all paperwork necessary to balance at the end of the day
  • Prepare deposit books
  • Balance deposits daily

Customer Service

  • Answer all customer questions in a professional and friendly manner.
  • Research any problems and contact patient within 24 hours with an answer or a time that you will have an answer.
  • Contact insurance companies as necessary to resolve problems.
  • Document all activities related to problem solving accounts
  • Refer customer to collection module if patient is delinquent on the account.

Administrative duties

  • File all batches in appropriate files, making sure they are well marked
  • Mark all batches in daily log (AR spreadsheet)
  • Mark any non-EOB adjustments on proper form and give to manager for approval
  • Open and sort mail. Pass along to designated person.

Experience:

  • Completed high school degree or GED
  • Other formal education or training on a practice management system using patient accounting
  • Two years’ experience in a health care business office capacity with related job duties and responsibilities, surgical background preferred.
  • Basic accounting skills
  • CPT and ICD9 coding experience including use of modifiers and HCPCS codes
  • Basic knowledge of collection laws, rules and regulations
  • Third party payer requirements
  • Knowledge of medical billing software
  • Experience reading and interpreting and entering insurance EOBs
  • Knowledge of third party payer referral requirements
  • Working knowledge of PCs and Microsoft Office applications

Job Requirements:

  • Problem solving skills, organizational skills and the ability to perform multiple tasks simultaneously
  • Data entry skills with minimum errors
  • Ability to work in a team atmosphere
  • Customer service skills and the ability to project a professional, caring image to our patients while maintaining confidentiality
  • Demonstrated ability in attention to detail
  • Effective oral and written communications
  • An effective, friendly, professional attitude
  • Discipline to document activities and record keeping skills internally and with customers
  • Regular attendance and punctuality is expected of all employees

Respond to this opportunity.

SUBMIT YOUR RESUME

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