7 Medical Taps Seasoned Manager to Lead Customer Care
Seasoned health IT and service manager poises company for execution of customer care and technology initiatives in 2019 operational plan
MINNEAPOLIS – March 21, 2019 – 7 Medical Systems®, LLC, a leader in on‐demand software and integration solutions for healthcare, today announces the appointment of James Rosenwald as its service manager, leading the operational teams in delivering best in class services to hospitals and physician practices.
“James has a history of success in building high performing service teams and an extensive background in health IT, and we are excited he’s putting that to work for us,” said Jason Studsrud, chief executive officer of 7 Medical. “As a part of our 2019 operational plan, James will lead customer care and technology initiatives to improve customer satisfaction and to deliver best in class services to customers.
Prior to 7 Medical, Rosenwald was integration services manager at Sorna Corporation, where he led the design, development and implementation of the company’s quality management system to meet compliance with federal regulations. A key part of this role involved managing cross-functional teams to manage and resolve customer and partner issues. Previously, Rosenwald served in roles of senior support manager and sustaining engineering manager at Vital Images (a Toshiba Medical Systems Group Company). As senior support manager, he designed and implemented a 24/7 support team to exceed customer service expectations of customers worldwide, including developing key metrics and key performance indicators (KPIs) for customer satisfaction, quality and efficiency in operations. As sustaining engineering manager, he led software projects in R&D, including managing a team of software developers. Rosenwald also served in engineering and integration services roles during his tenure at Vital Images.
ABOUT 7 MEDICAL SYSTEMS, LLC
7 Medical Systems®, LLC (https://7medical.com) is a leading provider of on-demand digital imaging (RIS, PACS, Teleradiology), population health, medical device and asset management, integration, and 360-degree patient-centric solutions for hospital, outpatient, telehealth, medical device and long-term post-acute care (LTPAC) settings. Its flagship X-HIS® platform delivers value-based results and enables business intelligence, real-time dashboards, and workflow automation. Sophisticated business process management and intelligent rules achieve efficiency, cost reduction and improved patient outcomes. Founded in 2005 and headquartered in Minneapolis, Minnesota, the company successfully completed independent audits for SSAE 16 Type II and HIPAA compliance, and maintains its FDA 21 CFR Part 11 compliance.
2019 7 Medical Systems, LLC. All rights reserved. 7 Medical Systems®, and the 7 Medical Systems logo are trademarks or service marks of 7 Medical Systems, LLC. All other trademarks or trade names are the properties of their respective holders.
Loan D. Gordon
7 Medical Systems, LLC